Infobip Conversations is a digital-first cloud contact center solution. Designed to improve customer and agent experience through seamless omnichannel interactions in a unified and simple workspace.
Engage and talk with your customers on any channels such as email, Chat apps, Live Chat, Video Calls, Social Media and much more.
nteract with your customers over the channels they love. Unify your communication and deliver great customer experiences that will increase satisfaction and retention.
Equip your team to do their job in a smart way by having all the information that they need at their fingertips. An all-in-one solution in one workspace, improving employee experience and performance.
Use accurate data insights to improve both operations and business. Automate repetitive tasks with easy to set up workflows. Bring context direct to agent panel reducing resolution time.
Easy to scale, fast to onboard and simple to use. Your agents and field support can provide customer service from their desktop or on the go with Infobip Conversations’ mobile app.
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
Mariana Gonçalo, Senior Marketing Manager, Unilever
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
Mariana Gonçalo, Senior Marketing Manager, Unilever
When we aired the campaign, Infobip was there in real-time, following everything that was going on with the bot. We had to make a bot script change in the middle of the day, and Infobip did it superbly quickly, without impacting consumer interactions.
Mariana Gonçalo, Senior Marketing Manager, Unilever
Engage and talk with your customers on any channels such us email, Chat apps, Live Chat, Video Calls, Social Media and much more.