Customer Engagement Starts with Personalized Moments
Add a human touch to your communications with our omnichannel customer engagement hub. Build lasting relationships with personalized messaging and smart automation.
Add a human touch to your communications with our omnichannel customer engagement hub. Build lasting relationships with personalized messaging and smart automation.
Set up workflows to work for you. Leverage any triggers or actions to automate tasks effortless and increase efficiency. Be ready during peak time, support high demand and waiting strategy through workflow automation.
Seamless chatbot connection support simple conversations with customers with easy transfer to live agent without losing context. You can connect your own chatbot or use our chatbot platform builder.
Find out more about chatbots with Answers
Automate menus with IVR to cover simple customer queries through self-service. Transfer to agent more pressing and complex issues.
Bring your own IVR and use our Moments solution
Reduce operational costs and improve customer experience by turning expensive inbound calls into messaging – reducing the volume of calls and customer waiting time.
Unified customer data in one place. Easily import, integrate, or create profiles enabling full visibility of customers’ purchases, behaviors, preferences and much more.
Find out more about CDP with People.
Real-time display of customer sentiment powered by AI, so agents can act quickly. Easy build surveys and collect real-time feedback.
Give your agent a quick way to view all relevant customer data for fast support, such as contact information, location, language, notes and others.
Simple to use interface for agents to manage cross-channel communication at easy and without losing time jumping from one application to another.
Automated routing to find the right queue for new messages based on skills, availability, and roles.
Make relevant information such as order details, exchange rates and more, available for your agents in their user interface for fast customer support.
Match customers to the same agent for future interactions. Automatically send conversations to the next available agent through auto-assignment and let agents proactively take up conversations and reducing waiting-time.
View all conversations history so customers don’t need to repeat information, if transfer is needed. Conversations can also be combined to improve quality of service in future interactions.
Create messages templates to save agents’ time. Pre-defined and approved WhatsApp messages already available to increase agent productivity.
Use accurate data to measure your contact center and agent performance. Monitor and track CSAT, quality of work, resolution and waiting time, agents’ workload and productivity.
Go beyond the desktop, go mobile. Agents can now be in contact with customers even while away from their desk.
Tags can be assigned to conversations to better categorize topics or customer intent, so agents can identify issues quickly. Supervisors can the data analyze conversations based on tags to improve agent training and make data driven decisions.
Access to the Customer Data Platform, Chatbot solution, analytic dashboards, all communication channels and even a customer engagement hub, all in a single workspace.
Infobip Conversations is designed to integrate with your CRM, ticketing systems and other applications. But If web interface is not for you, our Conversations API lets you integrate our solutions with your existing system.
Find out more about Conversation API
Easily connect your own data or third-party data to the UI, making relevant information – order details, exchange rates and more – available for your agents direct in their user interface.
Jira, Shopify, Salesforce, Microsoft Dynamics 365
Verify and authenticate customers’ identity without compromising their experience.
Here we care about your sensitive data.
Check the Privacy Note for more detailed information.
This guide will help you to securely perform authentications and other user actions on the Infobip platform.
View security rules and recommendationsSee how Conversations helps you provide great agent and customer experience across any channels and devices.
