The Intelligent Chatbot Building Platform
Create and deploy a smart virtual assistant that supports your customer service and sales results
by bringing a new level of automation, speed, and availability.
Create and deploy a smart virtual assistant that supports your customer service and sales results
by bringing a new level of automation, speed, and availability.
Significantly reduce customer support costs, while increasing customer satisfaction with an AI chatbot that can recognize customer intent, instantly provide information, on any channel, and never takes a day off.
Bring a new dimension to your up-sell, cross-sell, and lead generation efforts. Assist your customers with a true virtual assistant, capable of having real conversations – and even finishing entire transactions.
Keep the human touch. Allow the chatbot to handle high-volume queries, decreasing your agents’ burden, but allow seamless transfer to a human when necessary.
Support your customers by using a chatbot over any of their favorite communication channels – including WhatsApp, Facebook Messenger, Viber, Telegram, Live Chat, SMS, RCS, and Google’s Business Messages.
Omnia is Infobip’s own chatbot, built and deployed using Answers. Scan the QR code or add +44786004511 to your contacts and say “Hi” over WhatsApp.
Answers has been a huge game-changer that has enabled HFC Bank to have more customer interactions. The customer journey has changed completely, and we are happy that Infobip understood our vision and helped us implement it.
Rose Muturi, Chief Digital Officer at HF Group
See how Answers can cut your operational customer service costs using automation, drastically improve sales results, and increase customer satisfaction.