TYPES OF CHATBOTS – STRUCTURE YOUR CHATBOT AS ONE TYPE OR COMBINE FOR THE BEST OF BOTH
Rule-based Chatbot
These chatbots use a series of defined rules to guide customers through a series of menu options, providing value all along the way.
AI Chatbot
AI chatbots understand customer intent during a chat and provide a conversational experience.
FUNCTIONALITIES
Drag-and-drop codeless editor
Building chatbots is simple – anyone can do it. Simply drag and drop elements like text boxes, images, etc., and build your conversation flow any way you like.
Secure authentication
Authenticate your customers with advanced methods, such as biometry, for securing sensitive transactions – without impacting the customer experience.
Seamless agent takeover
An agent can follow and take over the chat in real-time. If a customer requires human assistance and is transferred to the agent, they will have access to complete chat history.
Integrations
Integrate Answers with your CRM systems to allow uninterrupted data flow, and to collect all relevant information.
User Analytics
Gain an understanding of how and which users interact with your chatbot. See the data for groups or individuals, and closely monitor CSAT scores.
Conversational Insight
See the flow of conversations and how they end. This is crucial data you can use to improve experiences and results.